You can follow the question or vote as helpful, but you cannot reply to this thread. The installation began and about less than halfway through “Installation 1 of 2” the installation failed stating: Choose a different product series. Nothing changed from before. Please use the product number and serial numbers of the new product to validate warranty status. Clean the printhead Load plain white paper in the input tray. Modify your browser’s settings to allow Javascript to execute.

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Or, view all available drivers for your product below. Remove the printhead Press the Power button to turn on the product.

HP Photosmart Plus e-All-in-One Printer series – B – Driver Downloads | HP® Customer Support

Clean the printhead Load plain white paper in the input tray. Javascript is disabled in this browser. Thanks for marking this as the answer.

If the printer does not begin to print an alignment page, touch the Setup iconand then phootsmart Tools. In reply to FoxFifth’s post on June 5, Issue At printer setup or shortly after, alignment fails or colors are missing from printouts.


Europe, Middle East, Africa. Solution and Diagnostic Data Collection. This site in other languages x. Do not go past the edge between the electrical contacts and the ink nozzles.

HP Customer Support – Software and Driver Downloads

Select the desired files and choose ‘Download files’ to start a batch download. Mechanical noises during the cleaning process are normal. Now, How can Icancel, plhs.

We were unable to find any drivers for your product. Obtain your printer’s IP address This can be done by pressing the wireless icon photowmart printer.

Please verify your product is powered on and connected, then try again in a few minutes. That site is at: It once again brought me to the previous steps I took early on in my quest to get this scanner recognized. This tool applies to Microsoft Windows PC’s only. Thus, the warranty has been removed from this product. Align the printer Load letter or A4, unused, plain white paper into the tray.

Warranty withdrawn refurbished product: Please try again shortly.

I have the same question. Choose ‘Refresh’ to update the list. Using the colored shape icons for help, slide the cartridges into their appropriate slots photpsmart they snap firmly into place in the slot.


A test page prints when the cleaning process finishes. After trying many time I finally gave up and ordered a new printer. How does HP install software and gather data?

It’s a bit Windows 7.

Solved: Printer HP Photosmart Plus B – HP Support Community –

Through research I’ve found this might stem from the initial installation in which I selected “Basic” and not “Full Feature” this not allowing the scanner feature to be selected.

The wizard detected my already installed printer but said “the basic functionality drivers appear to be missing or configured incorrectly. Contact HP Support to schedule a repair or replacement.

Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles.